Terms and Conditions

Payment 

All payment(s) must be submitted upon completion of the move. There may be additional fees incurred for certain methods of payment. MUV Relocation LLC accepts credit, debit, and cash

Estimates

By Colorado Law, House Hold Goods movers are not permitted to supplement an exact price or estimate over the phone to it’s clients. Any estimate submitted via electronic or in person means is on the basis of environmental factors, inventory, and special care requests. Any changes to these will result in voiding of the original estimate. Examples include changes in inventory, changes in destination, changes in date, etc.

Down payment

All down payments are final and non-refundable. Down payment’s will be used to compensate employees of loss of work due to unexpected cancellations.

Health / Sanitization / Safety 

MUV Relocation LLC reserves the right at it’s own discretion to cancel or terminate any services at any time if it’s members believe the environment of the services being performed is dangerous or hazardous to the health and safety of it’s members. If the services provided have been cancelled or terminated payment for services completed will be due immediately.

Damages

MUV Relocation LLC will provide protective materials for each move in addition to the truck. In the event the client refuses to utilize any protective material for any reason, MUV Relocation LLC will  be waived of liability for any damages to any items during the course of the move. It is the responsibility of the client to inform the foreman of any damages during the move.

MUV Relocation LLC is not responsible for any damages to particle board / press wood / press board and will not reimburse for any damages.

In the event that a mattress will need to be bent or contorted to fit an area / passageway at the request and discretion of the customer, MUV Relocation will not be responsible for any damages, tears, abrasions or discolorations to the mattress as a result of the attempted fit.

MUV Relocation LLC will not assume liability for any televisions not accompanied by the original manufacturers box and protective materials.

By Colorado Law (6607 - II - B) It is the responsibility of MUV Relocation LLC to provide coverage for each article handled. These articles are classified as: Furniture, fixtures, equipment, and the property of stores, offices, museums, institutions, hospitals, or other establishments. The minimum coverage provided through MUV Relocation LLC shall be $500,000, or no less than $0.60 per pound.

Appliances

MUV Relocation LLC does not specialize in the transport of electronic appliances. Special tools are to be utilized to purge electronic appliance systems of liquids and materials that MUV does not specialize in. Special tools and braces are used to hold machinery in place (i.e. side load dryer and washer tubs) while in transport. Special tools are required to remove and reinstall any piping / tubing from water appliances. In the event of damage as a result of the listed scenarios, MUV Relocation will not be held liable.

Damage to Property

In the event of damage to the house hold / property, MUV Relocation will supplement by it’s discretion a third party entity to perform the repairs of the damaged property. The sole owner of the property (home owner, landlord) will be required to provide an impression remarking completion of the repairs. Photos and documentation will be kept for future reference.

Specialty / Excessive Weight Items

Items that exceed 300 lbs. or require any special methods / equipment (excessive disassembly, forklifts, etc.) will be subject to a one time $120 specialty item fee and will only be subject to a single load and unload unit. If the final location of the item changes after being unloaded to a desire location, there will be an additional fee added for each time the drop off location changes.

Disassembly / Reassembly

While MUV Relocation can handle the disassembly and reassembly of certain furniture items, the process of disassembling and reassembling can have unintended stress on furniture items and their respective hardware. MUV Relocation will not be liable for damages or injuries as a result of wear on the furniture and it’s hardware.

Packed Boxes

Due to the inability to know the exact contents a box and it’s method of being packed, MUV Relocation will not assume liability for damages to the contents of a box / container, unless damage is without question caused first hand by the movers (dropping the box(es)).